BoilerPCB.com Terms and Conditions - BoilerPCB.com

Terms and Conditions

All PCBs supplied by us as exchange PCBs are re-conditioned by us unless specifically stated as NEW.

Please read this important information which forms part of your contract to purchase an exchange PCB!

Exchange and Guarantee Policy
Our policy is simple. You are committing to an exchange service. Provided that we receive your old faulty PCB  within 14 days and in repairable condition, the guarantee on our PCB and access to our technical helpline for the duration of the guarantee period will apply. Otherwise, there is only a 7 day guarantee from date of ourchase.

All items we supply are intended for use inside UK and therefore we do not accept or make calls outside the UK. Any item purchased and subsequently taken outside UK will not covered by our guarantee or eligible for technical support. Guarantees are not transferable except by prior written agreement with us.

We expect your old PCB to be faulty but in a repairable condition, no refund of an advance replacement deposit will be made on returned items that are damaged by water or contaminant, burnt, corroded, cracked  tampered with or incomplete (for example, damaged, missing or incorrect casing, screws/fuses/fuse holders).
All PCBs received by us for exchange will be examined on receipt and where the PCB is not suitable for exchange under any of the conditions listed above a handling and inspection charge will be made if the item is required to be returned plus a return postage and packing charge.

Any faults elsewhere in the boiler  or wiring installation must be found and rectified BEFORE connencting the PCB we supply. We will not accept warranty claims on any PCB where it has been been connected to an installation with pre-existing faults or incorrect voltages/polarity.

2. All Items we supply are in sealed, tamper evident packaging, so do not open the sealed bag unless you are sure this is the item you want. Correctly supplied items are subject to a 70% restocking fee,(excluding cost of post/packing, which is not refundable in any event) as all returned items must go through retesting & quality control processes. Unauthorised reurns will not be accepted.

3. In the unlikely event of a PCB developing a fault within the guarantee period, please contact us first on 0782 660 5019 for technical advice. If it is necessary to return the item to us, we will provide an RMA number which must be marked on the outside of the package when you return it. The PCB will be tested and if found to be faulty* under the terms of our guarantee, we will supply an immediate replacement with free postage.*Items which have tamper evident seals broken, have been subjected to damage, been tampered with, water damaged or contaminated in any way will not be accepted under guarantee.  Unauthorised returns without an RMA will not be accepted. Your return postage costs are not refundable, and no refunds are given if an exchange is available. The original warranty period is not extended by the replacement.

4. Our total liability in any circumstances is limited to the original purchase price of the PCB, and no allowance is made for postal charges and or consequential loss or damage.

5.Under the distance selling regulations you have the right to cancel the contract to purchase, within SEVEN DAYS of Receipt and to return the PCB which MUST be received by us within 14 DAYS of your receipt. The item must be returned as received,  unused and in the tamper evident sealed bag as supplied.The postage to return the PCB to us will be at your expense, and we advise you to use Royal Mail Special Delivery, or another FULLY INSURED courier service to return the item as we cannot process a refund if the item is not received and is lost.

6. Due to the large volume of items sent to us and the refurbishment process, in the unlikely event of an exchange purchase being subsequently cancelled, we cannot guarantee to identify/return the same PCB as originally sent to us. If this situation should occur, the customer will be liable for our handling fee and return post/packing charge.

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